1. Are you a manufacturer?
Yes, we have over 20 years of manufacturing experience.
2. What are your payment terms?
T/T 30% as a deposit, 70% paid before delivery. We will show you photos of the products and packaging before you pay the balance.
3. What are your delivery terms?
EXW, FOB, CFR, CIF.
4. What is your delivery time?
Typically, it takes 7-10 business days after receiving the advance payment. The specific delivery time depends on the item and order quantity.
5. What is the warranty period for our machines?
Our main machines have a 1-year warranty, during which all damaged parts can be replaced. We provide videos of machine installation and operation.
6. What are your packaging terms?
Typically, we use standard export wooden crates for LCL shipments and sturdy wooden crates for FCL shipments.
7. Do you test all goods before shipping?
Yes, we conduct 100% testing before shipment. We include our inspection report with each machine.
8. Do you prioritize supplying spare parts to trade customers?
Yes, we have your customer records and prioritize supplying spare parts to you.
9. How do you establish a long-term, positive relationship with us?
We maintain excellent quality and competitive pricing to ensure the interests of our customers.We respect every customer as our friend and sincerely do business and become friends with them, regardless of where they are from.
10. Do your machines have any certificates?
All our products are CE and ISO9001 certified.
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